Junior Technical Support Specialist

Are you a tech-savvy individual with a passion for problem-solving and a desire to grow in the IT industry? HSBM is seeking a motivated Junior Technical Support Specialist to join our dynamic team in Bali. This is an excellent opportunity for someone looking to start their career in technical support and gain hands-on experience with cutting-edge technology.

As a Junior Technical Support Specialist at HSBM, you will be the first point of contact for our clients, providing them with expert technical assistance and support. You will work closely with our team of engineers and developers to troubleshoot and resolve technical issues, ensuring our clients' systems run smoothly and efficiently.

In this role, you will be using a variety of tools and software, including ServiceNow, Jira, and Confluence, to manage and track support tickets. You will also have the opportunity to work with clients from diverse industries, gaining valuable experience and exposure to different technical environments.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients, resolving hardware, software, and network issues.
• Document and track support tickets using ServiceNow and Jira.
• Collaborate with the engineering and development teams to troubleshoot and resolve complex technical issues.
• Escalate critical issues to the appropriate teams for further investigation and resolution.
• Conduct regular system checks and maintenance to ensure optimal performance.
• Train and assist junior staff members in technical support tasks.
• Stay up-to-date with the latest industry trends and technologies.
• Participate in team meetings and contribute to the development of technical support processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in technical support or a similar role.
• Proficiency in English, both written and spoken.
• Familiarity with ServiceNow, Jira, and Confluence.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for technology and a desire to learn and grow in the IT industry.

🛠️ Keahlian

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