After Sales Head
Mekar Armada Investments is seeking an experienced After Sales Head to join our team in Jakarta Raya. This role is pivotal in ensuring client satisfaction, retention, and long-term business growth. You will oversee post-sales operations, manage client relationships, and drive customer success initiatives. With a competitive salary of Rp 20,000,000 - Rp 30,000,000 per month, this is an opportunity to lead and grow within a dynamic and innovative company.
As the After Sales Head, you will be responsible for implementing and managing after-sales services to ensure client satisfaction and loyalty. You will work closely with our sales and service teams to deliver exceptional customer experiences. This role requires a proactive and results-driven individual with a strong background in customer service and relationship management.
📋 Tanggung Jawab Pekerjaan
- Oversee and manage after-sales operations to ensure client satisfaction and retention.
- Develop and implement customer success strategies to drive long-term business growth.
- Build and maintain strong relationships with clients to ensure their needs are met.
- Monitor and analyze customer feedback to identify areas for improvement.
- Coordinate with sales and service teams to deliver exceptional customer experiences.
- Ensure compliance with company policies and procedures.
- Provide regular reports on customer satisfaction and after-sales performance.
- Lead and mentor the after-sales team to achieve company goals.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in after-sales management or customer success roles.
- Proven track record of driving customer satisfaction and retention.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM software such as Salesforce or HubSpot.
- Ability to analyze data and provide actionable insights.
- Familiarity with industry-specific regulations and best practices.
🛠️ Keahlian
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